{"id":5071,"date":"2023-05-17T10:50:00","date_gmt":"2023-05-17T08:50:00","guid":{"rendered":"https:\/\/matuile.com\/media\/?p=5071"},"modified":"2024-10-20T18:56:46","modified_gmt":"2024-10-20T16:56:46","slug":"faux-support-technique","status":"publish","type":"post","link":"https:\/\/matuile.com\/media\/faux-support-technique\/","title":{"rendered":"Escroquerie au faux support technique"},"content":{"rendered":"<p class=\"has-text-align-left has-black-color has-text-color\" style=\"font-size:23px;font-style:normal;font-weight:100\"><strong>Tr\u00e8s pr\u00e9judiciable pour les victimes, tr\u00e8s rentable pour le cyber-d\u00e9linquant, l\u2019escroquerie au faux support technique est pourtant facile \u00e0 \u00e9viter.<\/strong><\/p><ol class=\"wp-block-list\"><li style=\"font-size:16px;font-style:normal;font-weight:700\"><a href=\"#Commentlescroqueriearrive?\">Quand l&rsquo;escroquerie arrive ?<\/a><\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:700\"><a href=\"#Commentonmevole?\">Comment on me vole ?<\/a><\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:700\"><a href=\"#Commentmeprot\u00e9ger?\">Comment me prot\u00e9ger ?<\/a><\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:700\"><a href=\"#Commentr\u00e9agirsionmescroque?\">Comment r\u00e9agir si on m&rsquo;escroque ?<\/a><\/li><\/ol><div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-background\" id=\"Commentlescroqueriearrive?\" style=\"background-color:#d86031;font-style:normal;font-weight:700\">1. Quand l&rsquo;escroquerie au faux support technique arrive ?<\/h2><div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><p style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>Imaginez-vous en train de surfer tranquillement sur le web quand tout \u00e0 coup vous voyez sur votre \u00e9cran la vid\u00e9o ci-dessous :<\/strong><\/p><p><iframe class=\"_vs_ictr_player\" src=\"https:\/\/swiftcdn6.global.ssl.fastly.net\/projects\/637dedffb0e7c\/index.html?cb=rzwjne6aixld9aqt7t5b\" width=\"720\" height=\"405\" frameborder=\"0\" allow=\"autoplay *\" scrolling=\"no\"><\/iframe><script src=\"https:\/\/vsplayer.global.ssl.fastly.net\/player-wrapper-v4.js\"><\/script><\/p><p style=\"text-align: center;\"><span style=\"color: #ff0000;\">Ambiance catastrophe !<\/span><\/p><div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><p style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>La fen\u00eatre indique que :<\/strong><\/p><ul style=\"font-style:normal;font-weight:100\" class=\"wp-block-list\"><li style=\"font-size:16px;font-style:normal;font-weight:100\">le \u00ab&nbsp;Centre de s\u00e9curit\u00e9 Windows Defendrer&nbsp;\u00bb a bloqu\u00e9 votre PC \u00ab&nbsp;pour des raisons de s\u00e9curit\u00e9&nbsp;\u00bb car il est infect\u00e9 par un \u00ab&nbsp;Trojan&nbsp;\u00bb, que vos donn\u00e9es ont \u00e9t\u00e9 compromises, que l\u2019ordinateur est d\u00e9sactiv\u00e9 ;<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">que vous devez imm\u00e9diatement t\u00e9l\u00e9phoner \u00e0 \u00ab&nbsp;l\u2019assistance Windows&nbsp;\u00bb au num\u00e9ro indiqu\u00e9 (on l&rsquo;a flout\u00e9 sur la vid\u00e9o) pour supprimer ce \u00ab&nbsp;Trojan&nbsp;\u00bb ;<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">que si vous fermez cette fen\u00eatre vos informations personnelles seront en danger et que votre enregistrement Windows sera suspendu.<\/li><\/ul><div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><p style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>La voix off signale que :<\/strong><\/p><ul style=\"font-style:normal;font-weight:100\" class=\"wp-block-list\"><li style=\"font-size:16px;font-style:normal;font-weight:100\">le num\u00e9ro de t\u00e9l\u00e9phone est gratuit ;<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">que vous devez partager un code avec un agent pour r\u00e9soudre le probl\u00e8me ;<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">que le disque dur peut perdre ses donn\u00e9es si vous fermez \u00ab&nbsp;cette page&nbsp;\u00bb ;<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">et que vous devez t\u00e9l\u00e9phoner, \u00ab&nbsp;s\u2019il vous plait&nbsp;\u00bb, \u00e0 \u00abMicrosoft support groupe&nbsp;\u00bb.<\/li><\/ul><figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/enfant-peur-1024x683.jpeg\" alt=\"Visage effray\u00e9 face \u00e0 l'escroquerie au faux support informatique\" class=\"wp-image-5695\" srcset=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/enfant-peur-1024x683.jpeg 1024w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/enfant-peur-scaled-600x400.jpeg 600w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/enfant-peur-300x200.jpeg 300w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/enfant-peur-768x512.jpeg 768w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/enfant-peur-1536x1024.jpeg 1536w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/enfant-peur-2048x1365.jpeg 2048w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/enfant-peur-360x240.jpeg 360w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/enfant-peur-scaled.jpeg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><p class=\"has-text-align-center has-text-color\" style=\"color:#d86031;font-size:23px;font-style:normal;font-weight:800\">Que faire&nbsp;? <\/p><p class=\"has-text-align-center has-text-color\" style=\"color:#d86031;font-size:23px;font-style:normal;font-weight:800\">T\u00e9l\u00e9phoner&nbsp;?<\/p><div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-background\" id=\"Commentonmevole?\" style=\"background-color:#d86031;font-style:normal;font-weight:700\">2. Comment on me vole ?<\/h2><div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><h3 class=\"wp-block-heading\" style=\"font-size:23px;font-style:normal;font-weight:100\"><strong>La technique de l\u2019escroquerie au faux support technique<\/strong> <\/h3><p style=\"font-size:16px;font-style:normal;font-weight:100\">Elle consiste \u00e0 vous faire croire \u00e0 une histoire :<\/p><ol style=\"font-style:normal;font-weight:100\" class=\"wp-block-list\"><li style=\"font-size:16px;font-style:normal;font-weight:100\">que vous avez affaire \u00e0 un <strong>support technique officiel <\/strong>alors que vous avez affaire \u00e0 un escroc ;<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">que votre ordinateur a un probl\u00e8me technique alors qu\u2019il n\u2019en a pas ;<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">qu\u2019il faut proc\u00e9der \u00e0 un d\u00e9pannage informatique \u00e0 distance alors que votre ordinateur fonctionne tout \u00e0 fait correctement ;<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">et qu\u2019il faut contacter ce support imm\u00e9diatement pour le r\u00e9parer.<\/li><\/ol><div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><p style=\"font-size:16px;font-style:normal;font-weight:100\">L\u2019escroc au faux support technique attend patiemment pr\u00e8s de son t\u00e9l\u00e9phone que vous le contactiez.<\/p><p style=\"font-size:16px;font-style:normal;font-weight:100\">Quand vous lui t\u00e9l\u00e9phonerez, ce pr\u00e9tendu \u00ab r\u00e9parateur \u00bb vous demandera de prendre la main \u00e0 distance sur votre ordinateur pour proc\u00e9der \u00e0 un soi-disant \u00ab d\u00e9pannage \u00bb et vous demandera de r\u00e9gler cette prestation par carte bancaire. Vous lui donnerez les num\u00e9ros de la CB en pensant qu\u2019il vous a sauv\u00e9 de de la catastrophe alors qu\u2019il vient de vous voler !<\/p><figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"1022\" src=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/femme-crie-1024x1022.png\" alt=\"victime d'une escroquerie au faux support informatique\" class=\"wp-image-5763\" srcset=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/femme-crie-1024x1022.png 1024w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/femme-crie-300x300.png 300w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/femme-crie-600x599.png 600w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/femme-crie-150x150.png 150w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/femme-crie-768x767.png 768w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/femme-crie-1536x1534.png 1536w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/femme-crie-360x359.png 360w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/femme-crie.png 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><h3 class=\"wp-block-heading\" style=\"font-size:23px;font-style:normal;font-weight:100\"><strong>La strat\u00e9gie de l&rsquo;escroc au faux support technique<\/strong><\/h3><p style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>L\u2019escroc utilise beaucoup d\u2019artifices<\/strong> et de maquillages pour ne pas \u00eatre d\u00e9masqu\u00e9 :<\/p><ul style=\"font-style:normal;font-weight:100\" class=\"wp-block-list\"><li style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>il se fait passer tr\u00e8s souvent pour le support technique de<\/strong> <a href=\"https:\/\/support.microsoft.com\/fr-fr\/topic\/%C3%A9viter-et-signaler-les-arnaques-au-faux-support-technique-microsoft-392515fa-c630-b41d-2039-a637d5eaaec2\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Microsoft<\/strong><\/a> mais il usurpe de plus en plus d\u2019autres identit\u00e9s de soci\u00e9t\u00e9s informatiques tr\u00e8s connues pour faciliter votre mise en confiance&nbsp;: il n\u2019h\u00e9site pas \u00e0 utiliser leurs noms, leurs marques, leurs logos, etc\u2026<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>il se fait passer pour \u00ab&nbsp;un&nbsp;bon p\u00e8re de famille&nbsp;\u00bb ou \u00ab&nbsp;une bonne m\u00e8re de famille&nbsp;\u00bb&nbsp;<\/strong>: une personne serviable, g\u00e9n\u00e9reuse, protectrice, avec un esprit civique\u2026<\/li><\/ul><div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><p style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>Pour vous inciter \u00e0 le contacter&nbsp;:<\/strong><\/p><ul style=\"font-style:normal;font-weight:100\" class=\"wp-block-list\"><li style=\"font-size:16px;font-style:normal;font-weight:100\">il utilise un ton alarmiste dans le message qu\u2019il vous adresse ;<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">il vous demande d\u2019agir en urgence ;<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">il vous met le num\u00e9ro de t\u00e9l\u00e9phone en \u00e9vidence ;<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">il vous pr\u00e9cise qu\u2019il est gratuit ;<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">il vous fait peur en vous indiquant que si vous ne le faites pas les cons\u00e9quences seront graves.<\/li><\/ul><div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><p style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>Pour vous volez,<\/strong> il vous fait croire que vous avez eu besoin de ses services pour retrouver une situation normale.<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/escroc-faux-support-informatique-683x1024.jpg\" alt=\"escroc au faux support informatique\" class=\"wp-image-5697\" srcset=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/escroc-faux-support-informatique-683x1024.jpg 683w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/escroc-faux-support-informatique-scaled-600x900.jpg 600w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/escroc-faux-support-informatique-200x300.jpg 200w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/escroc-faux-support-informatique-768x1152.jpg 768w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/escroc-faux-support-informatique-1024x1536.jpg 1024w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/escroc-faux-support-informatique-1365x2048.jpg 1365w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/escroc-faux-support-informatique-360x540.jpg 360w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/escroc-faux-support-informatique-scaled.jpg 1280w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><\/figure><\/div><div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><h3 class=\"wp-block-heading\" style=\"font-size:23px;font-style:normal;font-weight:100\"><strong>Il existe de tr\u00e8s nombreuses variantes<\/strong><\/h3><ul style=\"font-style:normal;font-weight:100\" class=\"wp-block-list\"><li style=\"font-size:16px;font-style:normal;font-weight:100\">Au lieu d\u2019une fen\u00eatre s&rsquo;affichant sur votre \u00e9cran, il peut s\u2019agir d\u2019un email, un SMS ou d\u2019un appel t\u00e9l\u00e9phonique.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">Au lieu d\u2019un num\u00e9ro de t\u00e9l\u00e9phone \u00e0 contacter, l\u2019escroc peut vous demander de cliquer sur un bouton pi\u00e9g\u00e9, un lien pi\u00e9g\u00e9 ou d\u2019aller sur un site pi\u00e9g\u00e9 pour r\u00e9cup\u00e9rer les num\u00e9ros de votre carte bancaire.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>Il peut souhaiter&nbsp;:<\/strong><ul><li><strong>voler vos donn\u00e9es personnelles<\/strong> comme un RIB, une carte d\u2019identit\u00e9, un justificatif de domicile, un bulletin de paie pour contracter un cr\u00e9dit, un contrat de location, etc\u2026<\/li><\/ul><ul class=\"wp-block-list\"><li><strong>faire des achats <\/strong>sur les sites o\u00f9 votre carte bancaire est renseign\u00e9e et auxquels il a acc\u00e8s ;<\/li>\n\n<li><strong>mettre des logiciels malveillants<\/strong> sur votre ordinateur.<\/li><\/ul><\/li><\/ul><div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><p style=\"font-size:16px;font-style:normal;font-weight:100\">Les escrocs au <strong>faux support technique<\/strong> ont une imagination sans borne quand il s\u2019agit de s\u2019enrichir \u00e0 vos d\u00e9pens.<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/valise-billets-1024x683.jpg\" alt=\"l'argent: objectif de l'escroquerie au faux support informatique\" class=\"wp-image-5698\" style=\"width:512px;height:342px\" srcset=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/valise-billets-1024x683.jpg 1024w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/valise-billets-scaled-600x400.jpg 600w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/valise-billets-300x200.jpg 300w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/valise-billets-768x512.jpg 768w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/valise-billets-1536x1024.jpg 1536w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/valise-billets-2048x1365.jpg 2048w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/valise-billets-360x240.jpg 360w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/valise-billets-scaled.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-background\" id=\"Commentmeprot\u00e9ger?\" style=\"background-color:#d86031;font-style:normal;font-weight:700\">3. Comment me prot\u00e9ger d&rsquo;un faux support technique ?<\/h2><div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><h3 class=\"wp-block-heading\" style=\"font-size:23px;font-style:normal;font-weight:100\"><strong><strong>Fermez l\u2019ordinateur<\/strong><\/strong><\/h3><p style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>La meilleure solution<\/strong> : \u00e9teignez l&rsquo;ordinateur ou forcez son arr\u00eat en appuyant longuement sur ON\/OFF. \u00c7a devrait suffire dans la plupart des cas pour r\u00e9gler le probl\u00e8me. Si la fen\u00eatre r\u00e9apparait ou si vous craignez un risque, faites un point g\u00e9n\u00e9ral sur votre s\u00e9curit\u00e9 informatique. Des <a href=\"https:\/\/matuile.com\/media\/reparation-ordinateur-autour-de-moi\/\"><strong>r\u00e9parateurs informatiques<\/strong><\/a> <strong>sp\u00e9cialis\u00e9s dans l&rsquo;escroquerie au faux support technique<\/strong> se tiennent \u00e0 votre disposition 24h\/24 et 7j\/7.<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/on-off-1-1024x576.png\" alt=\"fermer l'ordinateur est la meilleure solution face \u00e0 l'escroquerie au faux support informatique\" class=\"wp-image-5699\" srcset=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/on-off-1-1024x576.png 1024w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/on-off-1-600x338.png 600w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/on-off-1-300x169.png 300w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/on-off-1-768x432.png 768w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/on-off-1-1536x864.png 1536w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/on-off-1-360x203.png 360w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/on-off-1.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><h3 class=\"wp-block-heading\" style=\"font-size:23px;font-style:normal;font-weight:100\"><strong><strong>Autres mesure de protection<\/strong><\/strong><\/h3><ul style=\"font-style:normal;font-weight:100\" class=\"wp-block-list\"><li style=\"font-size:16px;font-style:normal;font-weight:100\">Ne pas t\u00e9l\u00e9phoner au num\u00e9ro indiqu\u00e9.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">Ne pas cliquer sur un lien.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">Ne pas r\u00e9pondre.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">Ne pas aller sur le site mentionn\u00e9.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">Ne rien t\u00e9l\u00e9charger.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">Raccrocher si l\u2019escroc vous contacte.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">Ne pas donner les num\u00e9ros de la carte bancaire.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">Prenez des photos pour constituer des preuves.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\">D\u00e9brancher la box.<\/li><\/ul><div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><h3 class=\"wp-block-heading\" style=\"font-size:23px;font-style:normal;font-weight:100\"><strong><strong>Evitez le hors-piste<\/strong><\/strong><\/h3><p style=\"font-size:16px;font-style:normal;font-weight:100\">L&rsquo;escroquerie au <strong>faux support technique<\/strong> arrive tr\u00e8s souvent <strong>apr\u00e8s avoir consult\u00e9 des sites pornographiques, des sites ill\u00e9gaux de streaming ou de t\u00e9l\u00e9chargement<\/strong> ! Autrement dit, des sites peu s\u00fbrs o\u00f9 les escrocs sont tr\u00e8s fr\u00e9quents. Mieux vaut connaitre les risques avant de s&rsquo;y lancer !<\/p><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"663\" src=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-montagne-5-1024x663.jpg\" alt=\"\" class=\"wp-image-5756\" srcset=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-montagne-5-1024x663.jpg 1024w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-montagne-5-600x388.jpg 600w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-montagne-5-300x194.jpg 300w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-montagne-5-768x497.jpg 768w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-montagne-5-1536x994.jpg 1536w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-montagne-5-555x360.jpg 555w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-montagne-5-360x233.jpg 360w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-montagne-5.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Avant<\/figcaption><\/figure><\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"663\" src=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-sauvetage-1024x663.png\" alt=\"\" class=\"wp-image-5757\" srcset=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-sauvetage-1024x663.png 1024w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-sauvetage-600x388.png 600w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-sauvetage-300x194.png 300w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-sauvetage-768x497.png 768w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-sauvetage-1536x994.png 1536w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-sauvetage-555x360.png 555w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-sauvetage-360x233.png 360w, https:\/\/matuile.com\/media\/wp-content\/uploads\/2022\/11\/hors-piste-sauvetage.png 1890w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Apr\u00e8s<\/figcaption><\/figure><\/div><\/div><div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-background\" id=\"Commentr\u00e9agirsionmescroque?\" style=\"background-color:#d86031;font-style:normal;font-weight:700\">4. Comment r\u00e9agir si on m&rsquo;escroque ?<\/h2><div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><p style=\"font-size:16px;font-style:normal;font-weight:100\">Chaque cas est unique mais on peut mentionner quelques r\u00e8gles de base&nbsp;:<\/p><ul style=\"font-style:normal;font-weight:100\" class=\"wp-block-list\"><li style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>Eteignez l\u2019ordinateur<\/strong> notamment si l&rsquo;escroc a pris la main de votre ordinateur \u00e0 distance. S\u2019il se rallume tout seul, d\u00e9branchez la box pour le mette hors ligne, la prise d\u2019alimentation et la batterie s\u2019il s\u2019agit d\u2019un ordinateur portable.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>Pr\u00e9venez votre banque<\/strong> pour connaitre les d\u00e9marches \u00e0 suivre.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>Changez les mots de passe<\/strong> des comptes auxquels l\u2019escroc a eu acc\u00e8s ou a pu avoir acc\u00e8s. De pr\u00e9f\u00e9rence, \u00e0 partir d\u2019un ordinateur qu&rsquo;il n&rsquo;a pas touch\u00e9.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>D\u00e9posez plainte <\/strong>: un <a href=\"https:\/\/www.matuile.com\"><strong>avocat disponible<\/strong><\/a> 24h\/24 est \u00e0 votre disposition si vous avez besoin d\u2019une assistance juridique.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>Informez la CNIL<\/strong> si les donn\u00e9es personnelles de vos clients, partenaires ou collaborateurs ont \u00e9t\u00e9 vol\u00e9es.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>Si vous avez besoin d\u2019\u00e9tablir des preuves de cette escroquerie au faux support technique<\/strong>, un <a href=\"https:\/\/www.matuile.com\"><strong>huissier de justice<\/strong><\/a> se tient \u00e0 votre service pour intervenir en urgence.<\/li>\n\n<li style=\"font-size:16px;font-style:normal;font-weight:100\"><strong>Si vous voulez v\u00e9rifier l\u2019\u00e9tat de votre ordinateur<\/strong> ou qu\u2019il redevienne comme auparavant, faites intervenir cette fois-ci un vrai professionnel : un <a href=\"https:\/\/www.matuile.com\"><strong>r\u00e9parateur informatique<\/strong><\/a> agr\u00e9\u00e9 Matuile.<\/li><\/ul><!DOCTYPE html>\n<html lang=\"fr\">\n<head>\n    <meta charset=\"UTF-8\">\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n    <title>Faux support technique Microsoft<\/title>\n    \n    <style>\n        body {\n            font-family: Arial, sans-serif;\n            margin: 0;\n            padding: 0;\n        }\n        .floating-banner {\n            position: fixed; \/* Garder la position fixe *\/\n            top: calc(100px + var(--banner-offset, 0px)); \/* Commence \u00e0 100px du haut pour l'ordinateur *\/\n            right: 0;\n            width: 300px;\n            background-color: transparent; \/* Supprime l'arri\u00e8re-plan pour la version ordinateur *\/\n            padding: 20px;\n            box-shadow: 0 0 10px rgba(0, 0, 0, 0.1); \/* Ombre subtile *\/\n            z-index: 1000;\n            text-align: center;\n            transition: top 0.5s; \/* Ajout d'une transition pour l'animation *\/\n        }\n        .content {\n            margin-bottom: 20px; \n        }\n        .image img {\n            width: 100%;\n            height: auto;\n            object-fit: cover;\n            border-radius: 8px;\n        }\n        .title {\n            font-size: 20px;\n            font-weight: bold;\n            position: relative;\n            top: 5px;\n            margin: 0;\n        }\n        .price {\n            font-size: 18px; \n            font-weight: bold;\n            background-color: #FFEB3B;\n            padding: 5px;\n            margin-bottom: 8px;\n            position: relative;\n            top: 10px;\n            display: inline-block;\n        }\n        .description {\n            font-size: var(--phrase-size, 14px); \n            margin: 10px 0 30px 0;\n            line-height: 1.5;\n            position: relative;\n            top: 10px;\n        }\n        .description span {\n            margin: 0 5px;\n            display: inline-block;\n        }\n        .button {\n            padding: 10px 20px;\n            background-color: #FF5722;\n            color: white;\n            text-decoration: none;\n            font-weight: bold;\n            border-radius: 5px;\n            margin-top: 5px; \n            display: block;\n            position: relative;\n            top: 0px;\n        }\n         .button:hover {\n            background-color: white; \/* Fond devient blanc *\/\n            color: #FF5722; \/* Le texte devient orange *\/\n            border: 2px solid #FF5722; \/* Bordure orange *\/\n        }\n\n        \/* Styles pour la version mobile *\/\n        @media (max-width: 768px) {\n            .floating-banner {\n                width: 100%;\n                right: 0;\n                top: -300px; \/* Remont\u00e9 plus haut pour \u00eatre bien cach\u00e9e *\/\n                padding: 5px; \n                box-sizing: border-box;\n                background-color: white;\n                transition: top 0.5s ease-in-out;\n            }\n            .content {\n                margin-bottom: -20px;\n            }\n            .image img {\n                width: 32%;\n                float: left;\n                margin-right: 0px;\n                margin-left: 35px; \n            }\n            .title {\n                font-size: 18px; \n                margin: 6px 0;\n                position: relative;\n                top: -3px;\n                line-height: 1.2; \/* R\u00e9duit l'espace entre les lignes *\/\n            }\n            .price {\n                font-size: 15px; \n                margin-bottom: 3px;\n                position: relative;\n                top: -6.5px;\n            }\n            .description {\n                display: flex;\n                flex-wrap: wrap;\n                justify-content: center;\n                position: relative;\n                top: -9px;\n            }\n            .description span {\n                width: 50%; \n                text-align: center; \n                margin: 0px 0;\n                font-size: 11.5px;\n            }\n            .button {\n                padding: 10px 10px;\n                font-size: 15px;\n                position: relative;\n                top: 0px;\n                margin-top: 0px;\n            }\n\n            \/* Croix pour fermer la banni\u00e8re *\/\n            .close-button {\n                position: absolute;\n                top: -4px;\n                right: 10px;\n                cursor: pointer;\n                font-size: 24px; \n                color: black;\n                display: block;\n                z-index: 1001;\n            }\n\n            \/* Fl\u00e8che pour faire r\u00e9appara\u00eetre la banni\u00e8re *\/\n            .down-arrow {\n                position: absolute;\n                bottom: -50px; \/* Positionner en bas de la banni\u00e8re *\/\n                left: 50%;\n                transform: translateX(-50%);\n                cursor: pointer;\n                font-size: 24px; \/* Taille de la fl\u00e8che *\/\n                color: #E64A19; \/* Couleur de la fl\u00e8che (orange plus fonc\u00e9) *\/\n                background-color: white; \/* Fond blanc *\/\n                border-radius: 12px; \/* Coins arrondis *\/\n                padding: 5px 10px; \/* Espace autour de la fl\u00e8che *\/\n                border: 2px solid #E64A19; \/* Bordure orange plus fonc\u00e9 *\/\n                display: none; \/* Masqu\u00e9 par d\u00e9faut *\/\n                z-index: 1001; \/* Au-dessus de la banni\u00e8re *\/\n                transition: background-color 0.3s; \/* Transition pour le changement de couleur *\/\n            }\n\n            .down-arrow:hover {\n                background-color: #FFEB3B;\n            }\n\n            .floating-banner::after {\n                content: \"\";\n                display: block;\n                height: 0px; \n            }\n        }\n\n        @media (min-width: 769px) {\n            .down-arrow {\n                display: none;\n            }\n            .close-button {\n                display: none;\n            }\n        }\n\n        \/* Styles sp\u00e9cifiques pour iPhone avec r\u00e9solution 2796x1290 *\/\n        @media only screen and (max-device-width: 812px) and (-webkit-device-pixel-ratio: 3) {\n            .price {\n                top: -4px !important; \/* Baisse la position du prix *\/\n                font-size: 18px !important; \/* Augmente la taille du prix *\/\n            }\n            .title {\n                 font-size: 19px;\n            }\n            .image img {\n                width: 32%;\n                margin-left: 1.875em; \/* 30px = 1.875em *\/\n            }\n            .description span {\n                font-size: 13px !important; \/* Augmente l\u00e9g\u00e8rement la taille des phrases *\/\n            }\n        }\n\/* M\u00e9dias-query pour iPhone X et XS *\/\n@media only screen and (device-width: 375px) and (device-height: 812px) and (-webkit-device-pixel-ratio: 3) {\n    .floating-banner {\n        \/* Tes styles sp\u00e9cifiques pour iPhone X ici *\/\n        top: -300px; \/* Exemple : ajuster la position pour iPhone X *\/\n    }\n    .price {\n        top: -2px !important; \/* Ajustement de la position du prix *\/\n        font-size: 14px !important; \/* Ajustement de la taille de la police du prix *\/\n    }\n    .title {\n        font-size: 16px;\n    }\n    .image img {\n        width: 32%;\n        margin-left: 1.875em; \/* 30px = 1.875em *\/\n    }\n    .description span {\n        font-size: 11px !important;\n    }\n}\n\/* M\u00e9dias-query pour iPhone 11 et XR *\/\n@media only screen and (device-width: 414px) and (device-height: 896px) and (-webkit-device-pixel-ratio: 2) {\n    .floating-banner {\n        \/* Tes styles sp\u00e9cifiques pour iPhone 11 ici *\/\n        top: -300px; \/* Ajustement de la position pour iPhone 11 *\/\n    }\n    .price {\n        top: -3px;\n        font-size: 16px;\n    }\n    .title {\n        font-size: 18px;\n    }\n    .image img {\n        width: 32%;\n        margin-left: 1.875em;\n    }\n    .description span {\n        font-size: 13px;\n    }\n}\n       \/* Styles pour t\u00e9l\u00e9phones avec une r\u00e9solution 800x360 *\/\n       @media only screen and (min-width: 360px) and (max-width: 360px) and (min-height: 800px) and (max-height: 800px) {\n       .floating-banner {\n        top: -300px; \/* Ajuste la position de la banni\u00e8re *\/\n    }\n       .price {\n        top: -6px;\n        font-size: 15px; \/* Ajuste la taille de la police pour la section prix *\/\n    }\n       .title {\n        font-size: 16px; \/* Taille du titre *\/\n    }\n       .image img {\n        width: 32%; \/* Ajuste la largeur de l'image *\/\n        margin-left: 1.5em; \/* Ajuste la marge *\/\n    }\n        .description span {\n        font-size: 11px; \/* Ajuste la taille des textes dans la description *\/\n    }\n        .button {\n        font-size: 14px; \/* Taille du texte du bouton *\/\n        padding: 8px 15px; \/* Ajuste la taille du bouton *\/\n    }\n}\n       \/* Styles pour \u00e9crans avec une r\u00e9solution 873x393 *\/\n       @media only screen and (min-width: 393px) and (max-width: 393px) and (min-height: 873px) and (max-height: 873px) {\n        .floating-banner {\n        top: -300px; \/* Ajuste la position de la banni\u00e8re *\/\n    }\n        .price {\n        top: -2px;\n        font-size: 14px; \/* Ajuste la taille de la police pour la section prix *\/\n    }\n        .title {\n        font-size: 18px; \/* Taille du titre *\/\n    }\n        .image img {\n        width: 32%; \/* Ajuste la largeur de l'image *\/\n        margin-left: 1.875em; \/* Ajuste la marge *\/\n    }\n        .description span {\n        font-size: 11px; \/* Ajuste la taille des textes dans la description *\/\n    }\n        .button {\n        font-size: 15px; \/* Taille du texte du bouton *\/\n        padding: 10px 20px; \/* Ajuste la taille du bouton *\/\n    }\n}\n       \/* Styles pour \u00e9crans avec une r\u00e9solution 844x390 *\/\n       @media only screen and (min-width: 390px) and (max-width: 390px) and (min-height: 844px) and (max-height: 844px) {\n        .floating-banner {\n        top: -300px; \/* Ajuste la position de la banni\u00e8re *\/\n    }\n        .price {\n        top: -3px !important;\n        font-size: 15px !important; \/* Ajuste la taille de la police pour la section prix *\/\n    }\n        .title {\n        font-size: 17px !important; \/* Taille du titre *\/\n    }\n        .image img {\n        width: 32%; \/* Ajuste la largeur de l'image *\/\n        margin-left: 1.875em; \/* Ajuste la marge *\/\n    }\n        .description span {\n        font-size: 12px !important; \/* Ajuste la taille des textes dans la description *\/\n    }\n        .button {\n        font-size: 15px; \/* Taille du texte du bouton *\/\n        padding: 10px 20px; \/* Ajuste la taille du bouton *\/\n    }\n}\n       \/* Styles pour \u00e9crans avec une r\u00e9solution 780x360 *\/\n       @media only screen and (min-width: 360px) and (max-width: 360px) and (min-height: 780px) and (max-height: 780px) {\n        .floating-banner {\n        top: -300px; \/* Ajuste la position de la banni\u00e8re *\/\n    }\n        .price {\n        top: -5px !important;\n        font-size: 14px !important; \/* Ajuste la taille de la police pour la section prix *\/\n    }\n        .title {\n        font-size: 16px !important; \/* Taille du titre *\/\n    }\n        .image img {\n        width: 32% !important; \/* Ajuste la largeur de l'image *\/\n        margin-left: 1.875em; \/* Ajuste la marge *\/\n    }\n        .description span {\n        font-size: 11px !important; \/* Ajuste la taille des textes dans la description *\/\n    }\n        .button {\n        font-size: 14px; \/* Taille du texte du bouton *\/\n        padding: 10px 18px; \/* Ajuste la taille du bouton *\/\n    }\n}\n        \/* Styles pour \u00e9crans avec une r\u00e9solution 915x412 *\/\n        @media only screen and (min-width: 412px) and (max-width: 412px) and (min-height: 915px) and (max-height: 915px) {\n        .floating-banner {\n        top: -300px; \/* Ajuste la position de la banni\u00e8re *\/\n    }\n        .price {\n        top: -4px;\n        font-size: 17px; \/* Ajuste la taille de la police pour la section prix *\/\n    }\n        .title {\n        font-size: 18px; \/* Taille du titre *\/\n    }\n       .image img {\n        width: 32%; \/* Ajuste la largeur de l'image *\/\n        margin-left: 1.875em; \/* Ajuste la marge *\/\n    }\n        .description span {\n        font-size: 13px; \/* Ajuste la taille des textes dans la description *\/\n    }\n        .button {\n        font-size: 15px; \/* Taille du texte du bouton *\/\n        padding: 10px 20px; \/* Ajuste la taille du bouton *\/\n    }\n}\n        \/* Styles pour \u00e9crans avec une r\u00e9solution 740x360 *\/\n        @media only screen and (min-width: 360px) and (max-width: 360px) and (min-height: 740px) and (max-height: 740px) {\n        .floating-banner {\n        top: -300px; \/* Ajuste la position de la banni\u00e8re *\/\n    }\n        .price {\n        top: -7px !important;\n        font-size: 14px !important; \/* Ajuste la taille de la police pour la section prix *\/\n    }\n        .title {\n        font-size: 17px !important; \/* Taille du titre *\/\n    }\n        .image img {\n        width: 32%; \/* Ajuste la largeur de l'image *\/\n        margin-left: 1.875em; \/* Ajuste la marge *\/\n    }\n        .description span {\n        font-size: 12px !important; \/* Ajuste la taille des textes dans la description *\/\n    }\n        .button {\n        font-size: 15px; \/* Taille du texte du bouton *\/\n        padding: 10px 20px; \/* Ajuste la taille du bouton *\/\n    }\n}\n       \/* Styles pour \u00e9crans avec une r\u00e9solution 926x428 *\/\n       @media only screen and (min-width: 428px) and (max-width: 428px) and (min-height: 926px) and (max-height: 926px) {\n        .floating-banner {\n        top: -300px; \/* Ajuste la position de la banni\u00e8re *\/\n    }\n        .price {\n        top: -2px !important;\n        font-size: 16px !important; \/* Ajuste la taille de la police pour la section prix *\/\n    }\n        .title {\n        font-size: 19px !important; \/* Taille du titre *\/\n    }\n        .image img {\n        width: 32% !important; \/* Ajuste la largeur de l'image *\/\n        margin-left: 1.875em; \/* Ajuste la marge *\/\n    }\n        .description span {\n        font-size: 13px !important; \/* Ajuste la taille des textes dans la description *\/\n    }\n        .button {\n        font-size: 16px; \/* Taille du texte du bouton *\/\n        padding: 10px 20px; 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\/* Ajuste la position de la banni\u00e8re *\/\n    }\n        .price {\n        top: -5px !important;\n        font-size: 14px !important; \/* Ajuste la taille de la police pour la section prix *\/\n    }\n        .title {\n        font-size: 14px !important; \/* Taille du titre *\/\n    }\n        .image img {\n        width: 34% !important; \/* Ajuste la largeur de l'image *\/\n        margin-left: 1.875em; \/* Ajuste la marge *\/\n    }\n        .description span {\n        font-size: 11px !important; \/* Ajuste la taille des textes dans la description *\/\n    }\n        .button {\n        font-size: 14px; \/* Taille du texte du bouton *\/\n        padding: 10px 15px; \/* Ajuste la taille du bouton *\/\n    }\n}\n      \/* Styles pour \u00e9crans avec une r\u00e9solution 640x360 *\/\n      @media only screen and (min-width: 360px) and (max-width: 360px) and (min-height: 640px) and (max-height: 640px) {\n        .floating-banner {\n        top: -300px; \/* Ajuste la position de la banni\u00e8re *\/\n    }\n        .price {\n        top: -4px !important;\n        font-size: 13px !important; \/* Ajuste la taille de la police pour la section prix *\/\n    }\n        .title {\n        font-size: 16px !important; \/* Taille du titre *\/\n    }\n        .image img {\n        width: 32% !important; \/* Ajuste la largeur de l'image *\/\n        margin-left: 1.875em; \/* Ajuste la marge *\/\n    }\n        .description span {\n        font-size: 11px  \/* Ajuste la taille des textes dans la description *\/\n    }\n        .button {\n        font-size: 14px; \/* Taille du texte du bouton *\/\n        padding: 10px 15px; \/* Ajuste la taille du bouton *\/\n    }\n}\n      \/* Styles pour \u00e9crans avec une r\u00e9solution 732x412 *\/\n      @media only screen and (min-width: 412px) and (max-width: 412px) and (min-height: 732px) and (max-height: 732px) {\n        .floating-banner {\n        top: -300px; \/* Ajuste la position de la banni\u00e8re *\/\n    }\n        .price {\n        top: -4px !important;\n        font-size: 17px !important; \/* Ajuste la taille de la police pour la section prix *\/\n    }\n        .title {\n        font-size: 18px !important; \/* Taille du titre *\/\n    }\n        .image img {\n        width: 32% !important; \/* Ajuste la largeur de l'image *\/\n        margin-left: 1.875em; \/* Ajuste la marge *\/\n    }\n        .description span {\n        font-size: 13px !important; \/* Ajuste la taille des textes dans la description *\/\n    }\n        .button {\n        font-size: 15px; \/* Taille du texte du bouton *\/\n        padding: 10px 18px; \/* Ajuste la taille du bouton *\/\n    }\n}\n       \/* Styles pour \u00e9crans avec une r\u00e9solution 914x412 *\/\n       @media only screen and (min-width: 412px) and (max-width: 412px) and (min-height: 914px) and (max-height: 914px) {\n        .floating-banner {\n        top: -300px; \/* Ajuste la position de la banni\u00e8re *\/\n    }\n        .price {\n        top: -4px !important;\n        font-size: 17px !important; \/* Ajuste la taille de la police pour la section prix *\/\n    }\n        .title {\n        font-size: 18px !important; \/* Taille du titre *\/\n    }\n        .image img {\n        width: 32% !important; \/* Ajuste la largeur de l'image *\/\n        margin-left: 1.875em; \/* Ajuste la marge *\/\n    }\n        .description span {\n        font-size: 12px !important; \/* Ajuste la taille des textes dans la description *\/\n    }\n        .button {\n        font-size: 16px; \/* Taille du texte du bouton *\/\n        padding: 10px 20px; \/* Ajuste la taille du bouton *\/\n    }\n}\n      \/* Styles pour \u00e9crans avec une r\u00e9solution 854x480 *\/\n      @media only screen and (min-width: 480px) and (max-width: 480px) and (min-height: 854px) and (max-height: 854px) {\n        .floating-banner {\n        top: -300px; \/* Ajuste la position de la banni\u00e8re *\/\n    }\n        .price {\n        top: 2px !important;\n        font-size: 18px !important; \/* Ajuste la taille de la police pour la section prix *\/\n    }\n        .title {\n        font-size: 18px !important; \/* Taille du titre *\/\n    }\n        .image img {\n        width: 30% !important; \/* Ajuste la largeur de l'image *\/\n        margin-left: 1.875em; \/* Ajuste la marge *\/\n    }\n        .description span {\n        font-size: 14px !important; \/* Ajuste la taille des textes dans la description *\/\n        margin-top: 7px !important; \/* Ajoute de l'espace au-dessus des phrases *\/\n    }\n        .button {\n        font-size: 16px; \/* Taille du texte du bouton *\/\n        padding: 10px 20px; \/* Ajuste la taille du bouton *\/\n    }\n}\n       \/* Styles pour \u00e9crans avec une r\u00e9solution 568x320 *\/\n       @media only screen and (min-width: 320px) and (max-width: 320px) and (min-height: 568px) and (max-height: 568px) {\n        .floating-banner {\n        top: -300px; \/* Ajuste la position de la banni\u00e8re *\/\n    }\n        .price {\n        top: -7px !important;\n        font-size: 14px !important; \/* Ajuste la taille de la police pour la section prix *\/\n    }\n        .title {\n        font-size: 14px !important; \/* Taille du titre *\/\n    }\n       .image img {\n        width: 33% !important; \/* Ajuste la largeur de l'image *\/\n        margin-left: 1.5em; \/* Ajuste la marge *\/\n    }\n        .description span {\n        font-size: 11px !important; \/* Ajuste la taille des textes dans la description *\/\n    }\n        .button {\n        font-size: 14px; \/* Taille du texte du bouton *\/\n        padding: 8px 16px; \/* Ajuste la taille du bouton *\/\n    }\n}\n    <\/style>\n<\/head>\n<body>\n    <div class=\"floating-banner\" style=\"--banner-offset: 120px; --phrase-size: 13px;\">\n        <div class=\"content\">\n            <div class=\"image\">\n                <img decoding=\"async\" src=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2024\/05\/faux-support-informatique-2560x1706-1.webp\" alt=\"Faux support technique Microsoft\">\n            <\/div>\n            <div class=\"title\">Faux support<\/br>technique Microsoft <\/div>\n            <div class=\"price\" aria-label=\"Prix \u00e0 partir de 39 euros\">\u00c0 partir de 39 \u20ac<\/div>\n            <div class=\"description\">\n                <span>Intervention imm\u00e9diate ou sur RDV<\/span>\n                <span>Informaticiens agr\u00e9\u00e9s et certifi\u00e9s<\/span>\n                <span>R\u00e9ponse en 5 minutes<\/span>\n                <span>Tarif transparent<\/span>\n            <\/div>\n           <\/div>\n<a href=\"tel:0185090101\" class=\"button\" target=\"_blank\" rel=\"noopener\" onclick=\"changeImage()\">\n    <img decoding=\"async\" id=\"phone-icon\" src=\"https:\/\/matuile.com\/media\/wp-content\/uploads\/2024\/08\/icone_telephone_blanc.png\" alt=\"T\u00e9l\u00e9phone\" style=\"width:16px; height:16px; vertical-align:middle; margin-right:5px;\">\n    Appeler un informaticien\n<\/a>\n\n<style>\n  @media only screen and (min-width: 768px) {\n    a[href^=\"tel:\"] {\n      display: none;\n    }\n  }\n<\/style>\n\n<script>\n  function changeImage() {\n    document.getElementById('phone-icon').src = 'https:\/\/matuile.com\/media\/wp-content\/uploads\/2024\/08\/icone_telephone_orange.png';\n  }\n<\/script>\n<!-- Bouton de demande de devis -->\n<a href=\"https:\/\/www.matuile.com\" class=\"button\" target=\"_blank\" rel=\"noopener\">Demander un devis gratuit<\/a>\n\n<style>\n  @media only screen and (max-width: 767px) {\n    a[href=\"https:\/\/www.matuile.com\"] {\n      display: none;\n    }\n  }\n<\/style>\n        <!-- Croix pour fermer la banni\u00e8re (uniquement pour mobile) -->\n        <span class=\"close-button\" onclick=\"closeBanner()\">&times;<\/span>\n        <!-- Fl\u00e8che pour faire r\u00e9appara\u00eetre la banni\u00e8re -->\n        <span class=\"down-arrow\" onclick=\"showBanner()\">&#x25BC;<\/span>\n        <\/div>\n        <span class=\"down-arrow\" aria-label=\"Faire appara\u00eetre la banni\u00e8re\">\u2b07\ufe0f<\/span>\n    <\/div>\n\n<script>\n    \/\/ V\u00e9rification si l'appareil est un iPhone\n    const isIphone = \/iPhone\/i.test(navigator.userAgent);\n    \n    \/\/ V\u00e9rification si l'appareil est mobile (\u00e9cran de moins de 768px)\n    const isMobile = window.innerWidth <= 768;\n\n\/\/ Code JavaScript pour g\u00e9rer la fermeture de la banni\u00e8re\ndocument.querySelector('.close-button').addEventListener('click', function() {\n    if (isMobile) {\n\/\/ Si c'est un iPhone, remonte \u00e0 des valeurs sp\u00e9cifiques en fonction du mod\u00e8le\nif (isIphone) {\n    if (window.innerWidth <= 375) {\n        \/\/ iPhone X, XS, 11 Pro\n        document.querySelector('.floating-banner').style.top = '-220px'; \n    } else if (window.innerWidth <= 390) {\n        \/\/ iPhone 12 Pro\n        document.querySelector('.floating-banner').style.top = '-230px'; \n    } else if (window.innerWidth <= 414) {\n        \/\/ iPhone XR, 11, 12, 13, 14\n        document.querySelector('.floating-banner').style.top = '-235px'; \n    } else if (window.innerWidth <= 430) {\n        \/\/ iPhone 12, 13, 14 Pro Max\n        document.querySelector('.floating-banner').style.top = '-240px'; \n    } else {\n        \/\/ Pour d'autres iPhones non sp\u00e9cifi\u00e9s\n        document.querySelector('.floating-banner').style.top = '-235px';\n    }\n} else {\n    \/\/ Sinon, applique des valeurs sp\u00e9cifiques selon les r\u00e9solutions\n    if (window.innerWidth <= 320) {\n        \/\/ Pour les petits \u00e9crans, par exemple t\u00e9l\u00e9phones\n        document.querySelector('.floating-banner').style.top = '-210px'; \n    } else if (window.innerWidth <= 353) {\n        \/\/ Pour les tablettes ou petits laptops\n        document.querySelector('.floating-banner').style.top = '-225px'; \n    } else if (window.innerWidth <= 360) {\n        \/\/ Pour les tablettes ou petits laptops\n        document.querySelector('.floating-banner').style.top = '-215px'; \n    } else if (window.innerWidth <= 390) {\n        \/\/ Pour les tablettes ou petits laptops\n        document.querySelector('.floating-banner').style.top = '-215px'; \n} else if (window.innerWidth <= 393) {\n    \/\/ Pour les tablettes ou petits laptops\n    document.querySelector('.floating-banner').style.top = '-205px'; \n    } else if (window.innerWidth <= 412) {\n        \/\/ Pour les tablettes ou petits laptops\n        document.querySelector('.floating-banner').style.top = '-228px'; \n    } else if (window.innerWidth <= 428) {\n        \/\/ Pour les tablettes ou petits laptops\n        document.querySelector('.floating-banner').style.top = '-245px'; \n    } else if (window.innerWidth <= 480) {\n        \/\/ Pour les tablettes ou petits laptops\n        document.querySelector('.floating-banner').style.top = '-232px'; \n    } else if (window.innerWidth <= 768) {\n        \/\/ Pour les tablettes ou petits laptops\n        document.querySelector('.floating-banner').style.top = '-180px'; \n    } else if (window.innerWidth <= 1024) {\n        \/\/ Pour les \u00e9crans de taille moyenne\n        document.querySelector('.floating-banner').style.top = '-200px'; \n    } else if (window.innerWidth <= 1080) {\n        \/\/ Pour les \u00e9crans de taille moyenne\n        document.querySelector('.floating-banner').style.top = '-100px'; \n    }\n }\n\/\/ Affiche la fl\u00e8che pour faire r\u00e9appara\u00eetre la banni\u00e8re\ndocument.querySelector('.down-arrow').style.display = 'block';\n    }\n});\n    \/\/ Code JavaScript pour g\u00e9rer l'apparition de la banni\u00e8re\n    document.querySelector('.down-arrow').addEventListener('click', function() {\n        if (isMobile) {\n            document.querySelector('.floating-banner').style.top = '0px'; \/\/ R\u00e9affiche la banni\u00e8re\n            document.querySelector('.down-arrow').style.display = 'none'; \/\/ Cache la fl\u00e8che\n        }\n    });\n\n    \/\/ Code pour faire appara\u00eetre la banni\u00e8re apr\u00e8s 3 secondes\n    setTimeout(function() {\n        if (isMobile) {\n            document.querySelector('.floating-banner').style.top = '0px'; \/\/ Appara\u00eet uniquement sur mobile\n        }\n    }, 3000); \/\/ 3000 ms = 3 secondes\n<\/script>\n<\/body>\n<\/html>\n\n<!DOCTYPE html> \r\n<html lang=\"fr\">\r\n<head>\r\n    <meta charset=\"UTF-8\">\r\n\r\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\r\n    <title>Contacter un Conseiller<\/title>\r\n<style>\r\n        \/* Style pour mobile *\/\r\n        @media (max-width: 768px) {\r\n            .contact-section {\r\n                position: fixed;\r\n                bottom: 0;\r\n                right: 0;\r\n                left: 0;\r\n                width: 100%;\r\n                padding: 38px 0; \/* Ajustement du padding pour r\u00e9duire la hauteur *\/\r\n                background-color: #fff;\r\n                border-radius: 0;\r\n                display: flex;\r\n                flex-direction: column;\r\n                align-items: center;\r\n                justify-content: flex-end;\r\n                border-top: 1px solid #00008B; 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Quand&#8230;<\/p>\n","protected":false},"author":3,"featured_media":5694,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[85,50,41,51],"tags":[299,301,300],"class_list":{"0":"post-5071","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-depanner-son-ordinateur","8":"category-droit","9":"category-guide-informatique","10":"category-tpe-pme","11":"tag-cybersecurite","12":"tag-malware","13":"tag-protection-des-donnees"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Faux support technique : l&#039;escroquerie<\/title>\n<meta name=\"description\" content=\"Comment arrive l&#039;escroquerie au faux support technique ? Comment on me vole ? Comment me prot\u00e9ger ? 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